Day in which CANON show what he can do

Canon printers are equiped in very useful function/software that track print cost. They does that thanks to small list of “jobs” saved on device and pc agent that download that information onto pc. Thanks to this approach we have “print history” with all the costs.

Everything look nice, until the software stop to cooperate and for now there is not “fix”.

How the issue look like ?

Failed to save the job logs.(4102)
2021-06-27T21:57:38+02:00,e,0x00003448,cnwaamapp.exe,AM,costcalc,,0,failed to get the other unit cost,commonxmlpxd.cpp,4653 2021-06-27T21:57:38+02:00,e,0x00003448,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-27T21:57:38+02:00,e,0x00003448,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-27T21:57:38+02:00,e,0x00003448,cnwaamapp.exe,AM,costcalc,,0,m_jobCostDataCache is NULL.,jobcostmaker.cpp,3533 2021-06-28T23:05:38+02:00,e,0x00000ce8,cnwaamapp.exe,AM,costcalc,,0,failed to get the other unit cost,commonxmlpxd.cpp,4653 2021-06-28T23:05:38+02:00,e,0x00000ce8,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-28T23:05:38+02:00,e,0x00000ce8,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-28T23:05:38+02:00,e,0x00000ce8,cnwaamapp.exe,AM,costcalc,,0,m_jobCostDataCache is NULL.,jobcostmaker.cpp,3533 2021-06-29T13:09:50+02:00,e,0x00002708,cnwaamapp.exe,AM,costcalc,,0,failed to get the other unit cost,commonxmlpxd.cpp,4653 2021-06-29T13:09:50+02:00,e,0x00002708,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-29T13:09:50+02:00,e,0x00002708,cnwaamapp.exe,AM,costcalc,,0,receive illegal otherfilterType. otherfilterType=1,costcalcviewsettingif.cpp,1090 2021-06-29T13:09:50+02:00,e,0x00002708,cnwaamapp.exe,AM,costcalc,,0,m_jobCostDataCache is NULL.,jobcostmaker.cpp,3533 
2021-06-27T01:12:12+02:00,e,0x00002670,cnwaamdetch.exe,detch 1.0.0,7438B7C9106F,,4294967295,ReadData():File not found.,cconnectionjoblog.cpp,424 2021-06-27T01:12:12+02:00,e,0x00002670,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,,5003,AddJobLog(): AddJobLog() error.,caccessdb.cpp,212 2021-06-27T01:12:12+02:00,e,0x00002670,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,28870,4102,Add JobLog Error. JobTime[2021/06/25 10:43:17],caccessprinter.cpp,1059 2021-06-27T01:12:12+02:00,e,0x00002670,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,28870,4102,Connect JobLogDB Error.,caccessprinter.cpp,955 2021-06-27T01:12:46+02:00,e,0x000024a4,cnwaamdetch.exe,detch 1.0.0,7438B7C9106F,,4294967295,ReadData():File not found.,cconnectionjoblog.cpp,424 2021-06-27T01:12:46+02:00,e,0x000024a4,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,,5003,AddJobLog(): AddJobLog() error.,caccessdb.cpp,212 2021-06-27T01:12:46+02:00,e,0x000024a4,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,28870,4102,Add JobLog Error. JobTime[2021/06/25 10:43:17],caccessprinter.cpp,1059 2021-06-27T01:12:46+02:00,e,0x000024a4,cnwaamdetch.exe,detch 1.0.0,74:38:B7:C9:10:6F,28870,4102,Connect JobLogDB Error.,caccessprinter.cpp,955 

Currently Cannon Support don’t have idea what is the problem – but we are still waiting.

My little investigation:

  • driver/software reinstall didn’t helped
  • removing software profile files
  • uninstall every ‘canon’ software with deep-clean uninstaller
  • factory reset printer
  • I manage to sniff packages -> the communication is there and the software ask and receive needed data
  • I manage to sniff process -> there is no access/file/security issue
  • I change service/directory/profile security settings just in case
  • I readded printer via IPv4 and by name
  • I disabled IPv6

The funniest part is that everything worked fine from day one until one update (win10 + Canon Accouting Manager)

I’m waiting patient (but I did get information by phone that “the issue is unknown because there is no info about it on internet, so people don’t have this issue” from Canon Technician). The only similar issue I found end up with “connect it via USB” as a “fix”. Sadly I tried to post this issue on official community forum, but got marked as spam and deleted within 10seconds. So that why im writing this down here, for me and You.

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